ORDER CANCELLATION
Orders not already shipped may be cancelled for a full refund by calling (605) 540-0911 or emailing info@bigfrig.com before 10 AM Central Time on the first business day after the order is placed. Because we ship in stock items by the next business day, cancellation requests after this time may be treated as returns and be subject to return shipping and restocking fees (see below).
RETURNS
We offer 30 Money Back Guarantee on almost every product we offer. Please contact customer service by calling (605) 540-0911 or emailing info@bigfrig.comin advance to obtain return authorization within 30 days of purchase date.
When requesting return authorization, please provide the following information:
- First and last name
- Billing address
- Email address
- Phone number
- Order number
- Item details (model, color, etc.)
- Date of purchase
- PDF or image of original receipt
RETURNED MERCHANDISE CONDITION
Returned merchandise must be unused in its original packaging to qualify for our 30 Day Money Back Guarantee. Damaged or defective products are not covered by this returns policy, but may be covered by our warranty policy. Please review our product warranty policies.
REFUNDS
All refunds issued under the 30 Day Money Back Guarantee will be provided as a credit to the credit or debit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
No refunds will be issued for damaged items, however such items may be covered under the product’s warranty. No refunds will be issued for returns received after 30 days after the original purchase date.
RETURN SHIPPING & RESTOCKING FEES
Customers are responsible for arranging and paying for return shipping.
We may – at our sole discretion – deduct a restocking fee from the refund amount for some returns. This fee will be no greater than 10% of the item’s original purchase price.
RETURNS DEPARTMENT ADDRESS
All product returns should be shipped to:
Returns Dept.
Big Frig
610 Freedom Dr.
Ste. 2
North Sioux City, SD 57049
Local customers may drop off return merchandise in person at the above address during our regular business hours: 9am–5pm, Monday – Friday.
OTHER REFUNDS CONCERNS
If you have any questions or concerns about refunds not answered here, please don’t hesitate to give us a call at (605) 540-0911.