45qt Badlands Cooler

Awesome Coolers and tumblers, With a Pretty cool name, lol

Ordered an extra drain plug for my cooler and USPS ,I'm assuming ,lost the package, Called Big Frigg customer support and they send me another one for free.

After this was posted Jonny reached out to me via phone and wanted to make things right. He offered to send a new cooler with no hassle. This does not change how things went initially but at least they do care enough to want to make things right, which is greatly appreciated. A phone call goes a long way in the world of digital communication, and as a sales professional myself i can appreciate the effort to make a phone call when in an uncomfortable position with a customer.

I wanted to like this company because they support the NWTF. I bought a 45qt cooler 2 years ago. Only used it a couple times, I noticed that it never suctioned itself closed like an Orca I have. Didnt think much of it but then pulling it out of my wifes car it tipped over forward and spilled water out the front of the lid. Tried to work with customer service, they wanted to replace the seal (the seal is perfect, no creases), so i agreed to try it. The seal was shipped to the wrong address, so i never got it. Then they wanted me to pay to send the cooler back to look at, or buy a new one and send this one back for a possible credit if it had a defect. I Included a video of the cooler with water in it spurting water out from under the lid and was condescendingly talked to by Barb, and told (direct quote from email) "Water shouldn't "slosh " around unless you have the entire thing filled with water. The seal I sent should stop it from leaking , per your video ,which happens only when you turn it over." Last i checked ice does in fact turn to water which then leaks if accidentally turned over. Not a great response to a customer with an issue. I bought it direct from their website, so they should be able to see when it was purchased, and that its still under warranty, even though i didnt "register" it. I was hoping my experience would have been better. But I'm just keeping the leaking cooler and they lost a customer.

I really love the cooler that I purchased, (size, color, accessories,) but do wish I had purchased the one with wheels. Just couldn’t afford it.
Anyway, I can’t wait to use it this summer

I had to get the 45, since I have all the other sizes!